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FAQs

Here are the most common questions about our products to help you. If you need our assistance, please let us know!

TECHNICAL QUESTIONS

Are the products different for each place of use?

When choosing a tile, it is also important to consider the characteristics of the place where it will be installed, for example: whether the environment is indoors or outdoors; if you have heavy traffic; whether the surface is flat, uphill or downhill; and if there is a need for frequent cleaning. These factors will prevent potential future issues such as cleaning difficulty and safety.

Can bleach be used in coatings?

Bleach is a very popular cleaning product, especially in the maintenance of bathrooms and kitchens. However, if bleach is used pure, it will chemically attack the ceramic tile, staining it. To clean the environment with bleach it is necessary to dilute it in the ratio 3 by 1, i.e. 3 liters of water per 1 liter of product. Bleach should be used diluted at this rate, because if used pure, it causes damage to the coating.

Can we use porcelain tiles on walls?

Yes. In addition to specific wallcoverings, porcelain tiles can also be use there.

How to cut porcelain tile?

For straight cuts with a width of 10 cm or more in pieces smaller than 60x60 cm, you can use the ceramic cutter, but the widia should be in good condition. To make the cut, a single and firm scratch is made on the piece (with the help of a scribe) and then the normal cut. Using the Makita disc (at 86-337) it is recommended for narrow cut-outs and / or cuts on pieces larger than 60x60 cm. The cuts should be made within 5 cm of the edge of the tile. For holes, use diamond drill. It is very important to use the right disc and drill to get the perfect finish. To pierce the porcelain tile, a different technique and the use of special materials are required. Therefore, we advise you to look for a specialized technical team to perform the services (installing, cutting and drilling) in porcelain.

How to do a post construction cleaning?

For the removal of grout based on cement and mortar, it is recommended to use white vinegar within 30 minutes after grout application. It dissolves excess of these products on an average time of 15 minutes. Then simply clean it with a sponge (preferably a special blue crystal sponge to avoid scratching) with a little powdered soap, rinse with plenty of water and dry with a clean cloth. For waterproofing or wax removal, the indication is neutral detergent or wax removers suitable for this purpose. Never use acid-containing products to try to clean ceramic tiles as they chemically attack the product.

Note: In any type of product, you should not use laundry detergent as it creates a layer and facilitates the adhesion of dirt.

How to do daily cleaning?

Ceramic tiles are synonymous with practicality and ease of maintenance. For daily cleaning, it is first recommended to dry clean by vacuuming or sweeping, then cleaning with water and mild detergent. In cases of dirt that is difficult to remove, cream soaps may be used. Ceramic tiles may present different types of stains, and you can remove them using the appropriate product for each stain.

How to extend the lifespan of the tiles?

1 - Protect furniture feet with carpet or felt, avoiding damage to the tile in case of contact with sand.

2 - Use door mats with direct connection to the street, ensuring that excess abrasive dirt impregnated in the shoes is removed.

3 - In environments that have polished porcelain with large flow of people, besides the organic doormat, make a kind of ceramic mat with satin tiles near the access areas, allowing a transition to the shiny material, thus increasing their durability.

4 - Avoid dropping heavy or sharp objects that may cause splinters on the glazed surface of the tiles.

5 - Keep the tiles always clean, free from abrasive dirt.

6 - Bleach is one of the most commonly used products for cleaning tiles, especially in wet areas of the home, such as kitchens, bathrooms and service areas, but when used undiluted, it can damage the pieces. It is recommended to dilute in proportion of one part bleach to three parts water, thus ensuring efficient and safe maintenance.

7 - The use of white alcohol vinegar associated with cream saponaceous (CIF) enables efficient cleaning, removing stains from various sources: grouts, greases, aluminum.

 

How to install products with high tonality or infinity design?

Some collections have purposeful shade variation in order to reproduce the same richness of detail found in natural materials that inspire the most diverse collections, and provide harmonious and characterful environments. This shade variation has a classification, as follows: products with uniform appearance - V1, low variation - V2, moderate variation - V3 and high variation - V4. The installation of highly visual variant tiles, classified as V3 and V4, requires attention. The best result will be achieved by a good product distribution, mixing pieces from different boxes, depending on the shade variation. The tip is to open four or more boxes and take one piece from each and set the pieces sequentially. The same should be done with new boxes until the installation is completed. For overlapping arrangements, the same orientation should be followed. It is important to remember that the arrangement must be a maximum of 30% of the length of the piece.

While shade variation is about color, visual variation deals with different designs in the same collection. Some types of tile have an intentionally caused visual variation that adds great value to the product. The so-called infinity design is a striking, continuous and standardized effect achieved through cutting-edge technology. The result is the composition of pieces different from each other, with unique designs, within the characteristics of each line, providing a bold look. It tends to decorate different spaces, which gain personality and style with the unique details in each piece. To install, follow the same procedure as above.

How to remove protective wax from polished porcelain tiles?

The wax aims to protect the polished porcelain surface. During the installation of the product, aggression to tile parts may occur due to sand, grout, external dirt, etc. The wax is applied after the surface polishing process, leaving a thin layer that leaves the surface matte. It should be removed only after the product is installed and grouted and after all job has been completed. Removing the wax will restore the porcelain shine. It can be made directly with glass cleaner or neutral detergent, rubbing the product with a blue sponge, suitable for crystals. Some polished porcelain tiles have a plastic protective film in place of the wax. In such cases, simply remove the plastic and then clean with neutral detergent or an alcohol-soaked cloth.

Is there glazed and unglazed porcelain tile?

Yes. There are two types: glazed porcelain tile, which is one that receives a layer of glaze on the surface, and the technical porcelain tile or full body, in which is the one in which the surface finish of the product is made directly on its body.

What does BOLD and RET mean?

BOL and RET are different types of finishing that give the final dimensions of a tile. A BOLD product is one that has not gone through the cut process, so its sides are bulged. These products should always be installed with joints farther apart than the rectified ones.

 

RET finish products, after the plate burn, undergo a cutting process on their sides made by diamond grinding wheels, which guarantee fine and precise dimensions, allowing a complete alignment during the installation.

What is a porcelain tile?

Porcelain tile is a ceramic product declared by ISO 13006 - NBR 13818 with BLa specification, which means it is a pressed material with water absorption less than or equal to 0.5%. Porcelain tile is obtained from high purity raw materials, subjected to compaction pressures above those used in conventional ceramic materials, and also to a heat treatment. The result is more homogeneous, very dense, glazed and more resistant than conventional ceramics. In addition to being less porous, it is less susceptible to stains and has a very low water absorption index. Because of this, its durability is truly excellent. This makes it suitable for high traffic locations such as airports, stations or shopping malls. The fundamental difference between ceramic tile and porcelain tile lies in the technology behind its manufactures. Porcelain tile has a more technologically complex process and a more controlled outcome than ordinary ceramic. It is made with a mixture of porcelain and various minerals, and goes through a burning of over 1,200 degrees Celsius.

 

What is chemical attack?

Although coatings have high strength, the chemical attack is the wear, or corrosion, caused by improper use of cleaning materials. This process makes the coating porous and can cause brightness loss and matte spots, punctual as well as sequential. The chemical attack is irreversible. The solution is the removal and replacement of damaged pieces.

What is class of use?

A product's class of use is related to its abrasion resistance, that is, the wear and tear of shoe soles or tires in contact with abrasive dirt on the glazed surface of the ceramic tile. It is one of the most important features when buying. It is important to choose the product according to where it will be used, as a proper usage class can provide more beauty and longer coating life. On the contrary, an improper choice can doom a high quality product to a very short useful life.

Class of Use 1 – Usage in walls.

Class of Use 2 - Usage in bathrooms and residential bedrooms.

Class of Use 3 - Usage in residential premises with no communication to outside areas.

Class of Use 4 - Usage in all residential facilities.

Class of Use 5 - Usage in all residential facilities and medium traffic business environments.

Class of Use 6 - Usage in all residential facilities and high traffic business environments.

What is the care of satin products?

Cleaning satin products is simple. It should be made with mild detergent and water, rubbing lightly with a cloth or sponge. An important caution: the use of epoxy grouts with this tile is not recommended. The process of applying or removing excess product may leave the shiny parts on the sides, forming a frame.

 

What is the mortar used for laying porcelain tiles?

Use mortar type AC-3 and AC-3E, according to the Brazilian standard NBR 14081, which specifies the adhesive mortars. For porcelain tiles, do not use cement-based mortars. Why: Porcelain tile has almost zero water absorption, which is lower than other coatings. Conventional cement mortars are not suitable for gluing porcelain tiles, nor are they suitable for gluing glass or plastic.

 

What is water absorption?

The water absorption of a tile is related to its mechanical resistance. The lower the absorption, the less space there is between the particles for water to penetrate the tile. This feature ensures:

- High mechanical resistance, supporting heavy loads, even with lower weight and thickness than natural stones.

- High resistance to frost, allowing to be used in places with very cold climates.

- Very low expansion by hydration, not unsticking if well installed.

Ceramic tiles are classified in relation to the group of absorption according to NBR 13817/1997.

What products are indicated for barbecues?

To coat the barbecue outside, we can use any ceramic tile from Portinari. In contact with fire, yellow high alumina refractory bricks are indicated, separated from the barbecue structure by an insulating rockwool plate. Barbecue adhesive mortars must be elastic, type AC-2 or AC-3. The barbecue must be insulated with an elastic joint / desolidarizing joint (flexible polyurethane over cellular billet, for example). In this way, the barbecue area heats up and cools everything that is necessary, without affecting the surroundings and without touching it rigidly.

Where should I use non-slip products?

Non-slip products are suitable for outdoor areas, exposed to rain and moisture, or places that need greater safety when walking. However, the rougher surface of the non-slip products, which prevents slipping, also influences on cleaning. To wash this type of tile, it is ideal to use powdered soaps and a hard bristle brush. It is a bit heavier cleaning, so non-slip porcelain tiles are not suitable for places where cleaning needs to be frequent.

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